Brainfish

About

Brainfish is an AI customer-experience platform that embeds ambient AI agents with computer vision to observe user behavior and deliver contextual, in-product, sub-second support.

Mission

Brainfish is an AI customer-experience platform that embeds Ambient AI agents with computer vision to provide proactive, contextual help inside digital products. Its system observes real user behavior and delivers sub-second responses; early adopters report 70%–90% fewer support tickets and 30%–40% increases in customer satisfaction. Since launching in 2023, the company says it serves more than 5 million users and has delivered 400% year-over-year growth, with active users across Australia, Asia, the UK and the U.S. Founded in Australia in 2022, Brainfish has offices in the U.S. and India and customers that include Relevance AI and ASX-listed Mad Paws. The new funding will be used to scale engineering, accelerate product development, and expand AI and machine-learning deployments while building a U.S.-based team to accelerate go-to-market. Brainfish positions itself to address a $22.6 billion serviceable opportunity within the $350 billion global customer experience market. Brainfish offers an AI-powered customer support platform that combines a business's knowledge with contextual understanding of the customer to deliver personalized answers in real time. Founded in April 2023 by Daniel Kimber and Ajain Vivek Thankaswamy and based in Sydney, Australia, the platform is operational in Australia, the US, and Singapore. The company has served over 300,000 users globally and counts clients including ASX-listed Mad Paws and Airtasker. In May 2024 Brainfish raised $3.85M in a seed round, bringing total funding to $5M. The company plans to use the proceeds for product innovation and further international expansion. Brainfish focuses on helping online businesses answer and resolve customer queries faster through AI-driven contextual responses.

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