Influx

About

Influx provides outsourced email-based technical customer support for startups and online businesses, staffed by Australia-based English-speaking support agents with tech backgrounds, plus weekly bug and feature-request reports.

Mission

Influx provides email-based customer support services targeted at tech startups and online businesses, charging a flat fee starting from $199 a month with no minimum volume requirement. Its support staff are currently based in Australia, speak English as a first language, and have tech backgrounds. The company supplies weekly reports to help startups identify bugs and feature requests. Founder Mikey De Wildt says Influx is already generating good revenue. The seed funding will be used to expand the service globally and to hire additional support staff in key locations. Potential product additions include one-time documentation authoring and live chat.

Quick Facts