Operata

About

Operata provides an AI-powered CX observability platform that gives enterprises real-time visibility into complex cloud contact center environments.

Mission

Founded in 2019, Operata develops a SaaS platform that captures and analyzes live interaction data across telephony networks and cloud contact center systems, helping operations teams quickly surface performance issues and improve customer experience. The software is tailored for fragmented, multi-vendor contact center stacks and delivers end-to-end, real-time observability. Fortune 500 companies already rely on the product, and the company now operates primarily from the United States despite its Melbourne origins. With new capital, Operata plans to deepen integrations with the major contact-center platforms and extend support for emerging AI-driven customer-service tools. It also intends to scale go-to-market and customer success teams across North America, Asia-Pacific, and Europe. The latest round values the business at $100 million, indicating strong investor confidence in its growth trajectory.

Quick Facts