Commbox

About

CommBox is an AI omnichannel SaaS platform that consolidates support from web chat, messaging, WhatsApp, email and social into one inbox, integrating with operational systems to automate support workflows.

Mission

CommBox offers an AI-powered omnichannel SaaS platform that consolidates incoming support requests into a single inbox across channels (website chatbots, messaging, WhatsApp, email, social) to improve support efficiency and customer satisfaction. The platform integrates with existing operational systems to streamline workflows for enterprise customer support teams. CommBox serves more than 200 customers, including Ikea, Kimberly Clark and AIG, and reports leading net retention rates as customers expand usage. The company was founded in 2013 and is led by co‑founders and co‑CEOs Eli Israelov and Yaniv Hakim alongside Ewave Group board members. Through a strategic growth investment from PSG, CommBox plans to broaden its capabilities and expand operating localities. The company emphasizes automating and digitizing customer communication at scale while remaining focused on enterprise-grade deployments.

Quick Facts