Lorikeet

About

Lorikeet provides an AI customer support platform that uses an intelligent graph and SOP-driven agents to orchestrate and execute complex, auditable chat, email, and voice workflows for regulated industries.

Mission

Lorikeet develops AI-powered universal customer concierges that operate across chat, email, and voice and are designed to make judgment calls and take actions rather than just answer FAQs. Its product emphasizes safety and auditable execution via granular permissions and dynamic gating, enabling end-to-end handling of high-consequence workflows such as replacing lost or stolen debit cards without human intervention. The company focuses on regulated industries including financial services, healthcare, and energy to ensure robustness in tough environments. Since its public launch in October, Lorikeet says revenue has grown 10x and it is solving exponentially more customer conversations month over month. Customers include several unicorns across the United States, Europe, and Australia, notably Airwallex, Linktree, Flex, and Eucalyptus. Lorikeet plans to double down on R&D and global go-to-market efforts in the second half of 2025; it has raised over $50 million in funding to date. Lorikeet builds an AI customer experience platform powered by a proprietary intelligent graph technology that orchestrates sophisticated workflows for complex, regulated support cases. Its AI agents are designed to handle multi-conditional problems, engage on sensitive topics, and surface uncertainty so they avoid giving incorrect answers. Since launching in October 2024 the company has grown quickly—bookings increased 3.5x and it added several unicorns and public companies as customers and pilot partners. Customer metrics cited include a 10-point CSAT increase and doubled support volume for Eucalyptus, CSAT rising to 75% for MagicEden (from 45%), and Breeze resolving 40% of complex support volume within 30 days. The company plans to use the new funding to enhance its intelligent graph, expand enterprise capabilities, and accelerate go‑to‑market efforts across healthcare, financial services, technology, and other regulated industries. Lorikeet says it will also aggressively expand into the United States while growing its local team in Sydney. Lorikeet offers an AI customer support platform built on a unique architecture that enables agents to resolve complex tickets while maintaining high customer satisfaction. Its framework lets AI agents follow established standard operating procedures (SOPs) to tackle complicated support workflows. The company serves customers including Remote.com, Step, Eucalyptus, Stashaway, and SensorFlow. Lorikeet was founded by Steve Hind and Jamie Hall and is based in Sydney, Australia. The startup recently raised $5.0M in a seed round and plans to use the capital to support product development and accelerate global expansion. The platform is positioned for scale in customer support but the article does not disclose revenue or user metrics.

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