Account Executive, Zeller Health

About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a supportive and high performing team to inspire change in the outdated banking solutions. If you are passionate about innovation, thrive in dynamic environments, embrace new possibilities, hate bureaucracy, and can’t think of anything more exciting than evolving the status-quo, then read on to learn more.

We are searching for a Commercial Manager to help accelerate growth and performance across sales, partnerships, and account management functions. You’ll analyse funnels and pipelines, identify and act upon growth opportunities with merchants and partners, improve operational workflows and processes to help our teams work faster, build and own relationships with large merchants, and maintain and enhance customer retention.

No two days will be the same, and you’ll need to balance a data-driven mindset with an execution bias. You will maintain the health of our commercial engine operationally, and ensure that our key growth drivers (sales, partnerships and account management) are well-supported, and high-performing..

This is a unique opportunity for an individual with experience in commercial operations, partnerships, and business development looking to be hands-on across high-impact projects that span the breadth of Zeller’s growth engine. This role requires someone commercially ambitious, operationally grounded, relationship focused, and comfortable working across a wide range of concurrent projects. You will be customer / partner facing, lead client meetings and presentations, support the sales-cycle in-person, and work directly with partners to achieve commercially beneficial outcomes.

What you'll do

• Build trusted relationships with healthcare customers by becoming their go-to commercial partner, with the ability to confidently present to and negotiate with business owners and executives.
• Proactively identify, cold-call, and pitch to medical practices, dental clinics, and allied health groups.
• Manage the complete sales cycle from initial contact to contract negotiation, to final close and implementation.
• Showcase the Zeller Health ecosystem through product demonstrations and pitches both in-person and online, showcasing the benefits of combining claims, payments, and financial services in Zeller’s connected ecosystem.
• Work closely with partner networks, industry associations, practice management software vendors and other industry stakeholders to build new referral pipelines.
• Develop a deep understanding of your customers' businesses, identifying opportunities to strengthen partnerships and support their growth.
• Take ownership of your customer portfolio by creating onboarding plans, maintaining regular customer engagement to generate referrals, and delivering exceptional service.
• Collaborate with internal teams to share product feedback and growth opportunities to continuously improve their experience with Zeller Health.
• Maintain accurate customer data within Hubspot, ensuring your CRM hygiene is immaculate in order to inform conversations and future opportunities.
• Bring a growth-focused commercial mindset to every interaction, identifying ways to deliver customer value while rapidly expanding the Zeller Health network.

What we're looking for

• 3+ years of experience in outbound healthcare B2B sales, with existing relationships / network in the sector to immediately leverage.
• A confident sales pitch to prospect amongst and convert Allied Health professionals in a customer-facing B2B commercial role.
• Comfort owning 100% of your pipeline generation; you’ll be expected to hunt for your leads daily, with a consistent focus on pipeline generation.
• Experience within banking, payments or fintech, with an understanding of how to build long-term customer relationships.
• Confidence engaging with a broad range of stakeholders, navigating complex commercial negotiations, and translating complex products into customer-facing benefits. .
• Strong organisational skills and attention-to-detail, with experience using CRM platforms (Hubspot).
• Excellent communication and presentation skills and the ability to balance customer advocacy with commercial outcomes.
• A collaborative mindset, resilience and genuine motivation to help customers succeed.
• A strong commercial ambition and bias towards growth, winning market share and materially increasing revenue, balanced with disciplined economics.
• A long-term, company building mindset.